Reference

Open 4th Terms & Conditions for India

These Terms & Conditions explain how your account, wallet entries, and sign-in checks work across UPI, Paytm, and PhonePe.

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4th Open 4th Terms & Conditions for India
CONTACT PATHS

Browse contact paths for term queries

When you need a clause explained, we keep the contact path simple. Send the section name, the date, and the account email from your registered address so we can locate the same…

Live chat Use live chat when you want a clause explained or a request logged against your account. Share the page name, the date, and the part you want checked so we can answer against the same record.
Email support Send an email from your registered address when you need a written reply for account changes, wallet entries, or consent questions. Add the exact field or transaction reference so we can match the file quickly.
Account request form Use the request form for correction, access, or closure queries. It helps us verify the account first, route the request to the right team, and keep one clear trail for the action you asked for.
DATA AND ACCESS

Switch through records and access rules

We keep the policy practical: the account record shows the email, phone, login history, and wallet entries we need to run checks, answer disputes, and meet local legal duties.

Data we keep

We store the contact details you submit, sign-in logs, device signals, and wallet entries needed to run your account, settle requests, and meet local legal duties. We do not ask for more than we need.

Session cookies

Cookies keep your session active, remember the page language, and help us spot unusual access. If you clear them, some screens may ask you to sign in again and verify the request.

Account security

Use a private password, protect OTPs, and sign out on shared devices. If a login looks unusual, we may pause the session until you confirm it through the registered email or phone.

Retention window

We keep records only for the time needed to run the service, resolve disputes, prevent misuse, and follow the law that applies to your account. After that, we remove or anonymise what we no longer need.

Change requests

To change your name, email, or phone number, contact support from the registered address and tell us the exact field you want updated. We verify the request first so one account does not inherit another account's details.

Request contact

For correction, access, or closure requests, send the account email, the relevant page, and a short reason. We will confirm what we can change, what we must keep, and how long the remaining record stays active.

Open common questions on these terms

If a clause seems unclear, these questions cover the points people ask first: when the terms start, how local law affects access, what we may verify, and how to ask for updates. Keep your account email handy when you contact us, because we answer against the same record and the same version of the page that applied when you acted.

They apply the moment you open an account, continue using the page, or send a request through our contact channels. The version on the page at that time is the one we use for the action.

Access depends on local law and is available only where local law permits. If your location or the rule set changes, you should stop using the account until you confirm what applies.

Send the change from the registered contact and tell us what should be updated. We verify the request first, then amend the record so future notices reach the right address.

Yes. When you use UPI, Paytm, or PhonePe, the account name and transaction details must match the record on file. Mismatches can delay processing until we complete a check.

We keep records for service, dispute handling, fraud checks, and any legal duty that applies to the account. After that period, we remove or anonymise material that is no longer required.

Yes. Send the exact field, the correct value, and enough context for us to verify it. If the law requires us to retain part of the record, we will explain that before making any change.

Use live chat, email, or the account request form and mention the section title. We will point you to the clause that applies and, if needed, ask for the details needed to check your request.

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